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Delivery

Our shipments are entrusted to the UPS or DHL courier. These companies gives us the opportunity to send our goods with a 24 / 48H timeline.

 

Shipping cost

The contribution to shipping costs is calculated according to the number of items included in the order.

Number of Items Shipping cost for Italy Shipping cost for Europe Shipping cost for North America
Up to 16 items; 4.90 € 14.90 € 29.90 €
More than 16 items; 6.90 € 24,90 € 49.90 €

  

Delivery of goods 

Filotea will ship the products ordered by the Customer, by Courier, to the address indicated by the same, indicatively within 24 working hours from the acceptance of the order. Delivery usually takes place within 3 or 4 working days. 

The courier delivery time is from Monday to Friday from 9.00 to 17.00. Orders received Saturday and Sunday will be processed the following Monday; orders received during holidays will be processed on the next business day.
Orders with payment by bank transfer will always be sent after the actual accreditation or receipt of the C.R.O. 

In any case, delivery times are provided for indicative purposes only and are therefore not binding.

The Courier is responsible for delivery. Filotea undertakes to collect any reports of failed or delayed delivery of products through Customer Service and, where appropriate, to assist the Customer to protect their rights.

The courier in charge will make an attempt to deliver during the day, if he does not find anyone in the house will leave a notice of non-delivery that will contain a telephone number to contact.

For shipments to the territory of S. Marino and Vatican City, the recipient of the goods is responsible for the payment of taxes and customs duties provided for by the legislation in force in the territory of destination of the products.

Furthermore, you are required to: 

Do not claim delivery at a pre-established time.
Do not claim the Telephone Contact, the courier is not required to call you before making a delivery, if not for directions to reach the destination. 


Anyway: 
 
Possible requirements of particular deliveries, can be treated differently, in case you do not hesitate to contact us.